Oracle CX Commerce - Powerful Cloud Platform
Oracle CX Commerce, previously known as Oracle Commerce Cloud, is a powerful product that is everything you need to succeed in this new …
Overview
What is Oracle Commerce?
Oracle Commerce is an ecommerce platform that helps B2C and B2B businesses connect customer and sales data from their CRM to their financial and operational data so they can offer personalized experiences to buyers across sales channels.
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Popular Features
- Product management (18)9.191%
- Website integration (18)9.191%
- Product catalog & listings (18)9.191%
- Product variations (18)9.090%
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What is Oracle Commerce?
Oracle Commerce is an ecommerce platform that helps B2C and B2B businesses connect customer and sales data from their CRM to their financial and operational data so they can offer personalized experiences to buyers across sales channels.
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Wix?
Wix is a free, hosted website builder, designed to be user-friendly and customizable without requiring coding from the user. It is well-known for its eCommerce solution, which allows users to build an online store.
What is Squarespace?
Squarespace is a CMS platform that allows users to create a DIY blog, eCommerce store, and/or portfolio (visual art or music). Some Squarespace website and shop templates are industry or use case-specific, such as menu builders for restaurant sites.
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What is Oracle Commerce?
Oracle Commerce is an ecommerce platform that helps B2C and B2B businesses connect customer and sales data from their CRM to their financial and operational data so they can offer personalized experiences to buyers across sales channels.
Oracle Commerce Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: eCommerce security
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Oracle Commerce Integrations
- Avalara
- Vertex Cloud
- PowerReviews
- Bazaarvoice
- Jagged Peak EDGE, a discontinued product
- Visa Acceptance Solutions (CyberSource)
- PayPal Payments Pro
- Oracle Marketing
- Oracle Integration (OIC)
- Oracle ERP Cloud
- Oracle CPQ Cloud (BigMachines)
- Oracle Retail Order Management
- Oracle Adaptive Intelligent Apps for CX
Oracle Commerce Competitors
- Salesforce Commerce Cloud
- SAP Commerce Cloud
- Magento Commerce Cloud (formerly Magento)
Oracle Commerce Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Mobile Web |
Frequently Asked Questions
Oracle Commerce is an ecommerce platform that helps B2C and B2B businesses connect customer and sales data from their CRM to their financial and operational data so they can offer personalized experiences to buyers across sales channels.
Salesforce Commerce Cloud and SAP Commerce Cloud are common alternatives for Oracle Commerce.
Reviewers rate Shipping and Custom functionality highest, with a score of 9.9.
The most common users of Oracle Commerce are from Enterprises (1,001+ employees).
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Reviews
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October 18, 2021
Oracle CX Commerce - Powerful Cloud Platform
Oracle CX Commerce, previously known as Oracle Commerce Cloud, is a powerful product that is everything you need to succeed in this new generation of the era of commerce. Hence it is widely used across our organization by the marketing team to research the products and buy them anytime they want. The customization of the product is great, and it is flexible and secure as well. Also, it doesn't require much support from the IT department; hence the marketing team loves this product.
- Their technical support is amazing
- Webhook Service is great
- Integration is easy
- Modern framework
- Upgrades are free for customers
- No log access to troubleshoot issues
- Changing of skins is not easy
- Documentation is not great
- Little technical knowledge is required
May 29, 2021
Oracle CX Commerce Is A Grand Slam!
Oracle CX Commerce (formerly Oracle Commerce Cloud) is being used across my organization's sales department. It allows us to track our client's orders, have invoices stored in one space, and [have] account information always readily available. Oracle CX Commerce allows us to work in a much more efficient manner when dealing with clients and monitoring transactions.
- Helps to boost revenue by recommending products to clients based upon previous purchases
- Helps to keep accounts payable and receivable continually updated with routine sync
- Helps provide support across multiple currencies
- Could provide a more detailed search system to let clients better search for products
- Pricing models for this type of software could be better evaluated
- Faster transaction processing speeds
April 10, 2021
Always achieving more than we can as an eCommerce business platform provider using CX Commerce
Simplistic product - Oracle CX Commerce helps even the non technical business users as it is all front end in terms of setting up the workflows for carrying out transactions for B2B purchases and retail customers. It makes the job easier in terms of tracking orders, looking up invoice details, tax information, rebate details, account plans, account payable, and account receivable. It is used by our book publishing department where we are dealing with universities for purchases of online courses and paperback books in a wholesale model of thousands.
- Multiple modes of payment.
- Daily overnight sync of data to update the accounts payable and receivable.
- Customer feedback - buying experience has never been so rich and delightful due to personalized UI's.
- Advertisements of our products.
- Customer experience - Oracle CX is already a leader and I bet they'll make it even better surpassing all expectations.
- They've [been] the best eCommerce model solution for any kind of business at least for book publishing and logistics management - thus can't complain here either.
December 09, 2020
A good eCommerce platform
Oracle CX Commerce [(formerly Oracle Commerce Cloud)] is being used primarily by our eCommerce department, but also used by some in the Marketing department. We’re currently implementing a buy online ship to store program, which will be one of our first steps into eCommerce.
- It uses an effective algorithm to provide users with product recommendations based on other products they’ve previously viewed.
- It comes with a decent support platform, where Oracle is attentive and provides help diagnosing issues that may arise within the environment.
- Oracle CX Commerce comes with a developer tool known as the DCU Tool, which is very helpful when it comes to pushing changes from environment to environment. The DCU Tool is also a good resource to use for source control.
- Oracle CX Commerce lacks on detailed documentation. While there is documentation available for most features, it is often hard to follow and comes off as very general.
- In the past when raising bugs to Oracle Support, the issues have gotten attention and have been documented as known bugs, however Oracle could provide more information to the user when they are planning to fix the bug in a future release. Often times, it is unknown when the issue will be fixed.
- The platform has behavior that does not always perform as expected every time. One example includes publishes not always pushing all selected changes, thus requiring a second publish to push all selected changes. Another example includes searches not always returning the same expected facets every time.
December 07, 2020
Oracle CX Commerce
Support for customers using this product, we support managing the Ecommerce system, and supporting interactions with other products. This could include initial setup and support for a site that is up and running.
- Having a unified admin.
- Easy access to a wide range of APIs.
- Responsive Store front.
- Improved scheduling for imports and exports.
- Ability to edit catalog from store front.
- Search auto suggest.
October 07, 2019
An eCommerce Solution That Won't Disappoint
Oracle Commerce Cloud is being used by our front-end development and marketing teams to create and maintain our B2B e-commerce sites. They are using Oracle Commerce Cloud to fulfill a variety of e-commerce business models as well as maximize the total amount of revenue that can be gained from online sources.
- Ability to create and manage content for non-developers - Although we have a core development team, we use this feature to off-load some of the site management responsibilities from our developers.
- Responsive site creation - Sites that are created through Oracle Commerce Cloud are responsive, therefore being able to be viewed properly across all screen sizes.
- Exceptional customer service - Customer Service hours are convenient and are accessible by phone or email. Getting a representative for support is a fairly quick process using either of these methods.
- Absence of an IDE - Changes that our developers make on their local IDEs have to be uploaded back to the Cloud, and vice-versa. It would be nice to make these edits/changes in real-time.
- Pricing models need improvements - Pricing models are pretty harsh and probably out of the scope for medium-sized companies and smaller.
- Slow transaction processing - Not something that happens very often, but there will be times where it takes over 10 seconds for a given transaction to be processed.
My company uses Oracle ATG Web Commerce for B2B sales. We manufacture products which we sell to health care professionals who in turn sell to end users. The product is currently in use by our Inside Sales department, but we do have plans to open it up to our outside business partners in the near future.
- The product allows you to customize/personalize the eCommerce experience for each user.
- It lets you load different catalogs and/or prices for different customers.
- It allows sales staff to log in to their own accounts and "impersonate" a customer account to gain access to their order history, place an order on their behalf, etc.
- The various components of ATG make it somewhat complex to configure and manage. For example, in addition to the main ATG Commerce module, you have others such as BCC, Endeca, WCS, etc.
- It can be difficult to find support staff for ATG Web Commerce because it is a very specialized skill set. Those who do support it demand a high salary.
- The architecture (number of servers, etc.) requires a fairly large footprint.
August 26, 2019
Does exactly what it's supposed to
Oracle Commerce Cloud is being used for guided selling, helping users choose a specific product from a wide variety of options. From there, OCC hands off to CPQ for configuration, and CPQ sends the final product back to the OCC cart and the user finishes the purchase process. Essentially, OCC replaces a traditional catalog in our B2B organization.
- Commerce - Hands down this product delivers on its name. It handles the commerce process flawlessly.
- Guided selling/faceting/search - The search product is phenomenal. The ability to make any product information detail searchable is powerful.
- Catalog organization - Easy to organize products into sensical categories and apply multiple categories to the same product.
- The support process is poor. Many tickets take weeks to resolve and even then the support specialist isn't very knowledgable about the product.
- Documentation is vast but it's difficult to search through and often isn't specific.
- The API is more useful than the AdminUI.
July 16, 2019
OCC Review
I am the main user with Oracle Commerce Cloud. We have a few people on our Marketing team who use it as well to post and update different weekly flyer deals. We also have a contracting company who we work with for maintenance on our different jobs that we have synced up with OCC. OCC has changed our company strategy completely.
- Saving code within different widgets to reuse on different pages
- Webhook connectioms
- Ease of uploading widgets
- Documentation on commerce cloud
- Better support on Severity 1 tickets. There have been times I do not see a resolution for a month
- More detailed information on errors from different job failures
February 01, 2018
General purpose e-commerce solution
We use Oracle ATG Web Commerce in our organization to support our e-commerce site. It provides the basic engine for our online commerce web site as well as functionality for managing our product catalog, our sales and promotional offerings, and our in-house customer service agent portal. We are currently using an older version, version 10.2. This is due mainly to the effort that would be required to migrate customizations to a newer version and intend to sunset most of the features of ATG in favor of in-house code.
- Product and SKU management
- Product page display
- The schema design within ATG is poor. It does not follow accepted standards. For example, column naming is inconsistent and generalized, with multiple (unrelated) tables using column names like "ID" as primary/foreign keys. This is a barrier to an intuitive understanding of the schema. Out of the box, the schema is missing many important foreign key relationships. In fact, the publishing schema explicitly prohibits FK relationships, causing data inconsistencies when ATG's black-box algorithms fail. We've built an impressive arsenal of custom scripts specifically for handling the many exceptions and orphan conditions that arise from this design practice.
- The job scheduler is poorly designed. It uses a database table to manage message queueing. The processes flows as follows: Messages are inserted into a table. Then, a scheduled process selects messages, applies them, updates the message row on success/failure, then goes back and looks for messages that are "complete" in order to delete them. It performs this in a serialized loop that is inefficient and heavy on database resources. There are far better ways for processing message queues than trying to leverage a database.
May 19, 2016
Good eCommerce System - Oracle ATG Web Commerce
Oracle ATG Web Commerce was used by the company for setting up an eCommerce web site.
- I think ATG is a well designed powerful eCommerce framework, it is a pioneer MVC framework.
- ATG has lots of good features like well designed database schemas, commerce modules, request pipeline, commerce pipeline, object relational mapping with caching (also called repository), dsp tag library and much more.
- ATG has good and comprehensive documentations.
- Developers might need to spend a little more time to learn the entire framework